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Desktop Support specialists are those who focus on solving user issues that relate to a company’s network, hardware or software. It is key for professionals in this role to have good communication and problem-solving skills, as they must confer with clients and customers to successfully diagnose and solve user issues. Additionally, Desktop Support specialists must provide guidance to users as they install applications and perform other technical aspects. On any given day, these professionals may conduct remote troubleshooting techniques to address a user complaint, sometimes using several different methods until the problem is resolved. They also report findings to management and provide follow-up service to the user to ensure the issue is truly resolved. Desktop Support engineers also contribute to technical documentation and user manuals, oftentimes with information resulting from their interactions with users, their feedback and the products. Professionals in this field often have a degree in computer science and are adept with problem-solving and multitasking.
London is the business center of the United Kingdom and has a stable economy supported by both innovative and more traditional sectors. Some of its key industries include information technology, finance and banking, healthcare, construction, oil and gas. This city attracts job-seekers and entrepreneurs from across the globe.
London is a world-class city that offers an endless array of historic sites, stunning natural wonders and thrilling cultural landmarks. It is a wonderful place for solo explorers, couples and families to enjoy. London neighborhoods like Highbury and Islington, Putney and Shoreditch are some of the top places to live and work.
Showcase your skill set, passions and career aspirations on your personalized Hired profile.
Respond to interview requests from employers for opportunities that match your goals and salary requirements.
Accept the opportunity that's right for you and start your next chapter!