Trading Support Engineer Vonage
San Francisco, CA

Job Description

Vonage Trading Support Engineer Mission

We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Getting things done, being committed to each other, and working with passion and integrity are the values that matter at Nexmo (a Vonage company). We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. We strive for passion and integrity, both personally and professionally.

We have achieved significant growth by hiring exceptional people. We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and structured and committed in their approach. We value those who will help us continue this spirit. If this appeals to you then we encourage you to apply.

Why this role matters

Founded in 2010, Nexmo is now the Vonage API Platform and remains a fast growing startup, with over 300 people employed across our San Francisco, London, Singapore and Hong Kong locations. Our expertise enables customers to embed communications capabilities into their applications without having to worry about the global fragmentation of networks and complex regulatory requirements. We offer the most advanced cloud communications platform to organizations who need to easily embed scalable and trusted communications--APIs and SDKs for messaging, voice, chat apps and phone verification-into their applications and business processes. Nexmo enables enterprises to reimagine their digital customer experiences by providing them with the tools they need to easily communicate to their customers in real-time through text messaging, chat, social media and voice.

Industry leaders including Snapchat, Zalora, Uber, Telegram, Lazada, KLM, GrabTaxi, Airbnb, Alibaba and Daimler send millions of messages per month using Nexmo APIs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you'll do

* Providing our Trading (Wholesale) customers with lightning-fast response and resolution times, combined with great communication, so they are delighted with the Nexmo service.
* Capturing knowledge, for customers who prefer solving their own issues without having to contact Support.
* Getting stuff done for the customer, doing whatever it takes to ensure their success.
* Collaboration with our Trading Sales team to efficiently address large opportunities.

What you'll bring

* Bachelor's Degree in Computer Science, or equivalent
* 2+ years as a Technical Support Engineer in either the telecommunications or technology sectors

Desired Skills

Successful candidates are likely to be experienced in technical support, ideally in telecommunications or technology sectors, with technologies such as:

* Messaging: e.g. SMS, SMPP, GSM
* Voice: e.g. SIP, VoiceXML, WebRTC, Asterisk
* Networking: e.g. TCP/IP
* OS: e.g. Linux, system administration
* APIs and SDKs

Nexmo Trading Support Engineers possess excellent communication skills, both talking and writing with our customers and internal stakeholders. They are also fascinated with problem solving, being able to identify potential problems and their most appropriate solution. Our Support engineers have a natural curiosity and can demonstrate the ability to learn rapidly.

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.