IT Helpdesk Intern - Fall 2019
New York, NY

Job Description

Job Description

The IT Helpdesk team at Marvel is seeking an intern who wants real world experience in the Information Technology department. This someone is either enrolled or just graduated with a Computer Science major. The applicant will work alongside the Desktop team, as well as the System Admins and Network team.

Job Type

Temporary/Seasonal

Segment

The Walt Disney Company (Corporate)

Additional Information

Internship Eligibility:

* Must be enrolled in an undergraduate program taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program
* Must be at least 18 years of age
* Must not have completed one year of continual employment on a Disney internship or program
* Must possess unrestricted work authorization
* All candidates must be able to have a consistent, reliable work schedule throughout the session.

Program Dates: The internship will start in September - December with flexibility as needed based on academic calendars.

Housing & Transportation: This internship is located in New York, NY. All candidates must provide their own housing and transportation for the duration of the internship.

Category

Technology

Basic Qualifications

* Familiar with Microsoft Office Suite
* Troubleshooting Computer Hardware/software
* Strong analytical and problem-solving skills
* Ability to meet deadlines in a fast-paced environment

Business

Marvel Entertainment

Required Education

* Currently enrolled in a Bachelor's degree program in computer science or related field by arrival date.

Preferred Qualifications

* Resume must outline other internships, degrees earned, work experience, related clubs and organizations, current major course of study, expected graduation date and extracurricular activities.
* Cover letter must include a personal introduction, and days/times available during internship period.
* Preferred Junior or Senior-level standing
* Cumulative GPA of 3.0 or higher.

Postal Code

10020

Responsibilities

* Take ownership of answering helpdesk calls
* Monitoring ticketing queues.

o Ex: Creating, assigning, updating and closing tickets

* Assist in imaging/deploying computers to employees
* Setting up AV for meetings

Job Description

The IT Helpdesk team at Marvel is seeking an intern who wants real world experience in the Information Technology department. This someone is either enrolled or just graduated with a Computer Science major. The applicant will work alongside the Desktop team, as well as the System Admins and Network team.

Additional Information

Internship Eligibility:

* Must be enrolled in an undergraduate program taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program
* Must be at least 18 years of age
* Must not have completed one year of continual employment on a Disney internship or program
* Must possess unrestricted work authorization
* All candidates must be able to have a consistent, reliable work schedule throughout the session.

Program Dates: The internship will start in September - December with flexibility as needed based on academic calendars.

Housing & Transportation: This internship is located in New York, NY. All candidates must provide their own housing and transportation for the duration of the internship.

Basic Qualifications

* Familiar with Microsoft Office Suite
* Troubleshooting Computer Hardware/software
* Strong analytical and problem-solving skills
* Ability to meet deadlines in a fast-paced environment

Required Education

* Currently enrolled in a Bachelor's degree program in computer science or related field by arrival date.

Preferred Qualifications

* Resume must outline other internships, degrees earned, work experience, related clubs and organizations, current major course of study, expected graduation date and extracurricular activities.
* Cover letter must include a personal introduction, and days/times available during internship period.
* Preferred Junior or Senior-level standing
* Cumulative GPA of 3.0 or higher.

Responsibilities

* Take ownership of answering helpdesk calls
* Monitoring ticketing queues.

o Ex: Creating, assigning, updating and closing tickets

* Assist in imaging/deploying computers to employees
* Setting up AV for meetings