Job Directory Amazon ES Tech, Product Support Analyst

ES Tech, Product Support Analyst Amazon
Seattle, WA

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About Amazon

Job Description

Amazon is looking for a smart, driven, problem solver to provide support for the evolving HR tools and systems. This role includes both project and support responsibilities.

Support responsibilities:

* Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support
* Train HR users on supported systems and provide process/system support, develop and maintain functional user documentation
* Become a subject matter expert on one or more HR solutions utilized by Amazon including digital document management, time and attendance, Amazon Hub, PeopleSoft and other systems
* Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
* Track system issues and enhancement requests for review and resolution by technical teams

Project responsibilities:

* Assist with the roll out of new tools and systems to HR teams including execution of testing, and training tasks
* Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials.
* Write test cases, organize testing workbooks and user guides; prepare and/or create data to enable testing
* Communicate effectively across teams to meet project timelines and deliverable