Enterprise Server / Storage Hardware Repair Field Engineer
Ashburn, VA

Job Description

Secure your tomorrow with Unisys: A great place to learn and grow your career! At Unisys, every associate makes a difference. Here, you have the opportunity to learn new skills, apply your expertise, explore local and global challenges, and solve complex technology issues with creative solutions and diverse teams. You are part of a team that drives change and delivers results on a daily basis. Our success is a direct result of our people.

Key Responsibilities

* Respond to technical service hardware repair requests on enterprise-level servers, storage sub-systems and drives and networking devices at client locations in the northern VA / DC metro area.
* Resolve clients' questions or problems in the areas of product functionality and technical troubleshooting.
* Serve as primary support liaison between company and customer.
* Performs installs, moves, adds and changes as required
* Troubleshoots and repairs/replaces hardware components on enterprise servers, mainframe, storage-subsystems and drives
* Takes responsibility for additional follow-up, testing and troubleshooting services or problem escalation.
* Maintains a high degree of professionalism in actions, demeanor and dress.
* Ensures a high level of customer satisfaction throughout the service delivery transaction.

Technical and Behavioral Skills

* High school diploma or GED required
* Background investigation and drug screen required
* 2 or more years of experience in an enterprise field service support role providing break/fix hardware repair for enterprise server and storage systems such as HPE, Dell or IBM servers; Cisco and/or HPE networking; and HPE, Hitachi or EMC storage.
* Must have valid driver's license and reliable vehicle with appropriate insurance (required)
* Ability to troubleshoot and repair enterprise-level software and hardware issues. Excellent problem solving skills where problems may be complex or hard to diagnose.
* Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers
* A+, HPE, Cisco, Dell and EMC certifications are highly desired
* Must be available for after-hours on-call rotation
* Must be available for varying shifts on a rotating basis.

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