Usability Matters

Founded 2002
16-50 employees
Headquarters address
215 Spadina Avenue Suite 370 Toronto, ON M5T 2C7 Canada
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About Us

Usability Matters is an accomplished user experience, service design, strategy, design and research firm with an unrivaled track record for results. We deliver exceptional user experiences for many nationally recognized brands. We consistently and efficiently deliver a unique combination of rigorous research and smart, thoughtful design.

Our team is renowned for our work: our knowledge, our practical application of principles, our commitment to quality, and a bias towards results. Our expertise is evidenced by the success of our business and our loyal client base.

We make technology work for people.

Our strategy services include project visioning, requirements gathering, heuristic evaluations, competitive and peer reviews, user profiles, personas, and scenarios, and workshops, and many others.

Our design services include service design, information architecture, wireframing/UX design, creative strategy and graphic design.

Our research services include competitive intelligence, focus groups, usability testing, interviews and other methods to suit.

Usability Matters - We give back to the community by volunteering our time at food drives
Usability Matters - We are loaded with awesome swag when you come visit our conference booths
Usability Matters - Sometimes, we take our meetings to the rooftop
Usability Matters - Happy Holidays from the team!
Usability Matters - We were proud to be part of the panel at Toronto Tech Summit
Usability Matters - We host conferences and workshops to empower & educate others