Gorgias

Gorgias is building a helpdesk which makes support agents 2x more efficient. It automatically suggests how to solve support request. This way, agents simply need to approve the suggestion to solve a case. We do this by combining machine learning and integrations with the tools the company already uses (Salesforce, Paypal, etc.).

We started as an add-on product for customer support that is used by 11,000 users and growing 5% WoW. Our customers include Classpass, Plated and Stripe.